Visit for more information and to request a demo. Headquartered in the United States, Dialpad has offices in Australia, Brazil, Canada, India, Japan, New Zealand, and the UK. Dialpad is backed by the world’s leading investors including Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, OMERS Growth Equity, Salesforce Ventures, Scale Ventures, Section 32, SoftBank Corp., T-Mobile Ventures and Work-Bench. Customers include T-Mobile, Twitter, WeWork, Uber, Stripe, Netflix, Motorola Solutions, Splunk and Domo. Today, more than 70,000 of the world’s most innovative businesses use Dialpad and its seamless integrations with Google Workspace, Hubspot, Microsoft Office 365, Salesforce, Zendesk and others to allow every user to be more productive. Built on the Google Cloud Platform for unmatched security and reliability, Dialpad is easy to deploy, integrate and scale. Dialpad’s proprietary, Artificial Intelligence engine, Voice Intelligence (Vi™), helps businesses make smarter decisions by giving real-time insights on every call. Check out this round-up of Dialpad’s highlights over the past yearĭialpad is the leading cloud communications platform for AI-powered calling, conferencing and contact centers.Learn why Dialpad is a Major Player in the IDC MarketScape: Worldwide UCaaS Service Providers for SMB and Enterprise 2021 Vendor Assessments.
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Visit the Intercom App Store to download the Dialpad app. Partners also gain access to Intercom’s 4 billion end-users across its more than 30,000 customers, including Amazon, Facebook, Lyft and Atlassian, who installed apps from the Intercom App Store more than 100,000 times in 2019 alone. The program unlocks revenue-driving sales and marketing opportunities for partners, while offering early access to APIs, roadmap previews and more. The Intercom App Partner Program is designed for SaaS companies, startups and independent developers, who build valuable integrations for shared customers. “Conversational, messenger-based experiences are becoming the dominant channel between businesses and customers and the Dialpad app will drive more personal, engaging and frictionless customer interactions.” “Dialpad is the newest brand to grow its business by integrating with Intercom and joining the Intercom App Partner Program,” said Leandra Fishman, Chief Revenue Officer, Intercom. This advertisement has not loaded yet, but your article continues below. Intercom is powered by a connected customer data platform that seamlessly integrates with CRMs and many other tools, including Salesforce, Marketo and Zendesk. Intercom’s Messenger enables personal, conversational experiences between businesses and customers, and its accompanying management tools and automation provide personalized customer interactions that are efficiently managed across channels. Intercom is the Conversational Relationship Platform that helps businesses build better customer relationships. “Now, both our phone and live chat teams can utilize this integration to work out of Intercom directly instead of jumping back and forth between apps throughout the day which saves time and improves team efficiency.” This will enhance our customer experience as well as cut down resolution time,” said Victoria Deubler, Director of Customer Support, Inside Real Estate. “This integration allows our live chat team to better solve problems right in the moment via channel switching in a single app. With live transcription, real-time recommendations and call sentiment, Vi turns any agent into a super agent. Powerful Voice Intelligence (Vi™) technology is embedded in every interaction, enabling business users to get more value from their calls and meetings. Through this partnership, Intercom users have direct, seamless access to Dialpad’s powerful voice technology and reliable business phone services within Intercom’s business messenger.”ĭialpad is a cloud communication platform that delivers high-quality calling, video and chat from a single application. “Both Dialpad and Intercom are committed to empowering sales and support teams to be more productive. We know firsthand how powerful each platform is, making today’s launch really exciting,” said Brian Peterson, co-founder and Chief Technology Officer, Dialpad. Dialpad and Intercom are not just technology partners, but also each others’ customers.
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